By Cosmetic Creators, For Cosmetic Creators

How we’re able to provide the best service for our Soakies

We think that the best way to provide customers with the best products and service is to understand their needs, concerns and non-negotiables, which is exactly what we do. 

By combining the lessons we’ve learned from our own experience in the industry with our years as a supplier, we’re confident that we can provide makers with the most high-quality and efficient service… And now we have over 500 5* reviews on TrustPilot, Google and Facebook, it’s clear that our customers agree!

Here’s how our own experience of making home, bath and body products takes our service to the next level:

Where it All Began

Soak Rochford’s journey began in 2018 when what was supposed to be a relaxing bath time turned into a disaster. Jay had used a seaweed bath bomb which completely stained the tub and left disgusting debris behind that had to be scooped out. 

It was then that Jay had an idea to provide only the best quality recipes and ingredients to makers in the hope that it would stop this from happening to others.

Tried and Tested

After the bathtub incident, Jay spent years as a cosmetic creator himself, perfecting his designs and recipes for home, bath and body products. It was during this time he fell in love with the art of creating! 

Now, before any product is available to purchase from the website, Jay and the team test it themselves to make sure that it’s easy to use, efficient and high-quality enough to sell to other makers.

Our Facebook Group Admins

We like to surround ourselves with experts in the industry who can offer valuable insights into how we can improve our service. So, who better to assist us than some of the best makers we know?!

Four of our Facebook group admins are some of our longest-running customers, all of whom have incredible skill, knowledge and advice on how to make the best products. They’re always available to answer any questions and are more than happy to help other creators take their designs to the next level.