Hear What Our Soakies Have to Say About Us

Discover what our customers love most about Soak Rochford

We’re so grateful to have received 526 5* reviews from Soakies who use us as their supplier. Because customer satisfaction is paramount to our team, it means the world to us when we hear from individuals who express their gratitude for our hard work.

Here are some recurring comments we receive from Soakies:

Delivery 

“Absolutely blown away with how quickly my order arrived. This is the first time I have used these guys but it certainly won’t be the last. Ordered yesterday and arrived today and the shipping costs are so low too. Super impressed and highly recommended.”

“Customer service should get 10 stars. They are able to adapt any order to suit your needs. The speed of the delivery is unreal, even shipping to Canada is fast.”

“Never have I ever come across a company that is professional service-wise, product-wise etc, their customer care is beyond amazing and delivery time is the best I have ever had. ABSOLUTELY SECOND TO NONE.”

Products

“The quality of their products is amazing. Mica and colours are so bright that a little goes a long way, but you can still achieve pastels with them. The assessments, mean you can produce a quality product that you can trust to be in demand from your customers. Love Soak!”

“I have been buying from Soak Rochford for over a year now. The quality of the products that can be created from the assessments is second to none and I wouldn’t go anywhere else. The support if needed is fantastic. Orders are dispatched very quickly and customer service is amazing.”

“Absolutely amazing company that goes above and beyond for everyone, great support group, fantastic assessments and I can make beautiful limitless products. I love Soak. Jay and his team outshine other companies by a long shot, prompt despatches, excellent communication and quality products every time.”

Tutorials

“Very worthwhile joining the support Facebook page as there are tutorials and the other Soakies help with any troubleshooting. First class.”

“Jay is really helpful with any query you may have, not just regarding his products but he has a Facebook group where he and some of his group members have put up some amazing tutorials.”

“Love love love Jay and his team at Soak Rochford. They have amazing products and they’re so helpful, they go above and beyond to help everyone. The Facebook group is so helpful and informative with advice and tips, it’s such a friendly group. I would give 10 stars if could.”

Support

“Brilliant customer service and love the products. Had a bad experience with another company so when I found Soak Rochford I was so pleased that they were so friendly and helpful.”

“Also due to the amazing support Jay gives his customers on the Facebook page I decided to buy one of the assessments. I have another assessment from a different company which I bought almost 3 years ago but there wasn’t any support when you asked a question so when I joined the Soak Rochford Facebook page I was amazed by the support Jay gave, he really goes out of his way to help his ‘Soakies’ get the best out of their assessments.”

“There is an amazing support network in place if you are stuck or just need some friendly advice. Definitely recommend to anyone.”

The Team

“Jay is a lovely man who truly goes out of the way to help and advise his customers to the very best of his ability. I’ve made a few orders with Soak Rochford now, and I’ll be more than happy to buy from this wonderful business in the future.”

“Soak is by far the best company I’ve used for my assessments and products! The owner Jay is absolutely amazing and will bend over backwards to help rectify any issues that may arise. Customer service is second to none!”

“I am so pleased that I found Soak Rochford. The whole team are amazing. The customer service and aftercare support they provide are first-class. I can’t recommend them enough.”